Commission Terms and Conditions

Thank you for choosing my independent jewellery business to commission a custom piece. Before I begin the design and production process, please carefully review the following terms and conditions:

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1. Payment: A non-refundable deposit of 50% of the total estimated cost is required before I begin work on your commissioned piece. The remaining balance is due upon completion of the piece. I accept payment via cash or electronic transfer. Payment of the balance is due before dispatch or collection by the Customer. I reserve the right to refuse to dispatch goods to a customer whose payment is not made.

2. Design Process: I will work closely with you to create a design that meets your specifications and desires. Depending on the project, I may use a combination of sketches, technical drawings or sketch models to help you come to a decision. Once a design has been agreed upon, I will provide an estimate of the total cost and timeline for completion. Absolute consistency of sizes, materials, proportions, colours and shades are not be guaranteed and are given as guidance only. Any changes to the design requested after work has begun may result in additional fees.

3. Materials: I use only high-quality materials in the creation of my jewellery items.  Where gemstones are requested, I will try to give you a choice of stone, if it is possible. 

4. Ownership: You will own the commissioned piece once the final payment has been received. I retain the right to use photographs or images of the commissioned piece for marketing purposes. If I feel your item might work in my online collection, you may be offered a significant reduction in price, in return for the reproduction rights of the piece. This is entirely the choice of individual commissioning the project. 

5. Completion Time: I will provide an estimated completion time for your commissioned piece. However, unforeseen circumstances such as the availability of materials or delays in production may affect the final completion date. I will use my best endeavour to deliver the goods on the estimated date for delivery or collection, but do not guarantee to do so.  If you require your jewellery for a special date, please make sure that you indicate this at the outset, and I will try my best to deliver more quickly. Completion time for hallmarked pieces can vary due to postal and Assay Office delays beyond my control. I will keep you informed of any changes to the timeline. The London Goldsmith's 'Early hall' service can significantly speed up the process, at an additional cost. This must be requested before work on the piece commences. 

6. Cancellations: Cancellation must be made in writing. The order is not cancelled until it has been consented to the cancellation in writing to the Customer.  I reserve the right to refuse acceptance of goods returned without permission.

7. Warranty: I offer a one-year warranty on our commissioned jewellery items against any defects or issues with craftsmanship. This warranty does not cover damage caused by neglect or misuse.

8. Cancellation: If you decide to cancel your commissioned piece after work has begun, the non-refundable deposit will be forfeited. If the commissioned piece has been completed but payment has not been received, I retain the right to sell the piece to recoup the cost of materials and labour

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By commissioning a piece with The Silver Bird, you agree to these terms and conditions. I look forward to working with you to create a beautiful and unique piece of jewellery.

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